Introduction
In today's age and time, people lead a fast-paced life and are continually pressed for time. Through Voice Mail Service (VMS), Ethio Telecom realizes that you can able to answer all of your calls, even if you can’t. If you are out of network reach, not answered within 30 seconds, busy or switched off at any point in time, a voice message can be left so that the purpose of communication is achieved and the follow up work can continue unhindered. Voicemail can be extremely helpful during busy office hours, as you might be stuck in a meeting when an important message is received. The message can be received without inconvenience or frustrating the caller.
Thus, VMS is a dynamic communication tool that provides you with a personal voice mailbox accessible from any telephone in the world. The best part VMS is that there is no subscription fee for setting up Voicemail and free of any charge for retrieving your voice messages. You just need to pay only a monthly rent of Birr 49 including VAT.
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Some of the salient features of voice mail service are:
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• It stores all incoming messages in the individual’s mailboxes. |
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• Delete messages or save them for up to 15 days. |
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• Enables to record a personalized greeting. |
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• listen to your messages from any phone or landline |
| A key benefit of utilizing a voicemail service is it ensures that customers and important callers never receive “no answer”, “switched off”, “out of network coverage” or “busy” signals. Complimented by a broad range of features, a voicemail system now can accommodate many different types of operations, allowing a business to run more efficiently improving the overall productivity. |
Benefits of Using a Voicemail Service
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• It ensures that you don’t miss your important calls |
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• Option of retrieving secured messages at one’s convenience |
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• It enables to record a personalized greeting or welcome |
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• It is cost effective |
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| Q: |
What is Voice mail service (VMS)? |
| A: |
It is a service that enables postpaid mobile users to get voice message while their number is either switched off, not answering, busy or out of network coverage. |
| Q: |
How can I subscribe for VMS? |
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To subscribe for VMS, Ethio Telecom will send all postpaid subscribers Short Message Service (SMS) whether you want to subscribe or not. If you want to subscribe, you should send “ACT” to 824. Your number will be activated for Voice Mail Service (VMS). You should then divert your phone to +251821 whenever you want to divert your call to VMS according to your preference (All calls, When no answer, When busy, when no network coverage or When switched off) |
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Then to setup your VMS, dial 824: |
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Select a language (For now only English language) |
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Record personal greeting (personal greeting is used to record your own voice and callers will know it is your voicemail, you can record like “Hello, it’s <your name>, please leave me a message after the tone. Thanks”) |
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If you are not recording your personal greeting, the system will ask you to enter your name. If you are not also recording your name, the system will play the standard greeting when someone calls to you. |
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| Q: |
Is VMS open for all ET mobile subscribers? |
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No, currently it is open only for postpaid mobile subscribers but it will open for all soon. |
| Q: |
Is there any fee to activate VMS? |
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No, activation fee for VMS service, it is free. You only need to pay a monthly rent of Birr 49 including VAT. |
| Q: |
How much does it cost to retrieve a voice mail? |
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For retrieval, it is free of any charge. |
| Q: |
How much does it cost to deposit a voice mail? |
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For voice message deposit, the usage charge is the same as prevailing Voice rate i.e. 0.72/ minute and 0.30 per /minute for peak and off peak hours respectively. It is the caller or the depositor that is charged for this service. |
| Q: |
How do I know that there is new voice message in my mail box? |
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You will receive a short message (SMS) notification whenever you have a new message in your mail box. |
| Q: |
How do I retrieve my voicemail? |
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You should dial 824 and you can listen one by one each message. You can replay, save, deleted, go to the next message directly, hear the caller number and call return. You can review the deleted message before hung up your phone and save it again. |
| Q: |
Can I retrieve deleted voice mail messages? |
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Yes you can, but until the expired date of the message, i.e. 15 days. |
| Q: |
How many messages can be stored in my mailbox? |
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You will have a mailbox capacity to save 20 messages. |
| Q: |
What is the maximum retention period for stored messages? |
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You will have 15 days time to find stored messages. |
| Q: |
Do I have alarm notification when I am close to a full voice mailbox? |
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Yes, you will have notification message when you are close to a full voicemail i.e. on the 17th voice mail. So you should delete some voicemail message to receive addition voicemail messages. |
| Q: |
What is the maximum duration for each voicemail message? |
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Two minutes is the maximum duration for each voicemail messages. |
| Q: |
How can I customize my voice mail? |
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To customize your personal greeting dial 824, then you will reach the Interactive Voice Record (IVR), follow the procedure i.e. Press 2 then Press 1 then you can record like “Hello, it’s <your name>, please leave me a message after the tone. Thanks”), finally press *. |
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Can I change the welcome message? |
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Yes, you can, following the same procedure for customizing your voice mail. |
| Q: |
Can I deactivate VMS at any time and how? |
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Yes, you can send a short massage (SMS) to 824 by writing “DEACT”. Then it will be automatically deactivated. |
| Q: |
Can I listen to my Voice mail messages from any phone including fixed line and how? |
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Yes you can, but the phone should be unregistered to Voice Mail Service. You should follow the following steps: |
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Dial 824 |
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Enter your Phone number: e.g. 911508748 (Note you should exclude the “0” prefix) |
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Enter your PIN number ( the one you received when you subscribe to the service) |
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If you forget it, the system will give you an option for a new PIN code. |
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After you enter your PIN code, you can access your voice mail from any phone |
| Q: |
How many times can I change my personal greetings? |
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You can change your personal greeting as many times as you wish. |
| Q: |
My voice mail is not getting activated. What should I do? |
| A: |
you can contact our customer Service by dialing to 994 or 980 |
