Clarification for customers’ requests about Mobile Packages Validity Period

Internet, Voice & SMS package service

package Type Validity period
Dialy 24 Hours
Weekly 7 Days
Monthly 30 Days

Daily Package: is valid up to 24 hours starting from the purchasing time.
Example: The package you purchased on December 12, 2018 at 05:00 PM will be valid till, December 13, 2018 05:00 PM.

Weekly Package: is valid up to 7 days starting from the purchasing date.
Example: The package you purchased on December 12, 2018 at 05:00 PM will be valid till, December 19, 2018; 05:00 PM.

Monthly Package: is valid for 30 days starting from the purchasing date.
Example: The package you purchased on December 12, 2018 at 05:00 PM will be valid till, January 11, 2019; 05:00 PM. Accordingly, monthly package validity doesn’t have any relation with the beginning & ending date of monthly calendar.

Depending on your usage level, the package you purchased can be used up before the validity period. However, if you have any issue related with mobile package services, we advise you to contact us via 994 or inbox to our social media channels.