Withdraw Cash

telebirr is an ideal option for you to withdraw e-money you already saved or that someone else sent to you from his/her telebirr account. 

telebirr enables customers to withdraw cash anywhere from their telebirr account at the nearby authorized telebirr agent or Ethio telecom shop.

If you’re a non-telebirr user you will receive a voucher PIN via SMS and you can take the PIN to a nearby telebirr agent or Ethio telecom’s shop to withdraw your money anytime.

How to withdraw cash using telebirr

  • Visit nearby agent or Ethio telecom shop
  • Dial *127# Or login to telebirr mobile app
  • Select ‘Withdraw Cash’ from the menu then withdraw cash by using the below options:
    • Withdraw cash using Agent ID
      • Enter agent ID from which cash is to be collected.
      • Enter the amount of money to be drawn
      • Enter PIN
      • Confirm the amount to be withdrawn and receive your money.
  • Withdraw cash by Voucher:
    • Select ‘Withdraw cash by voucher’ from the menu
    • Generate voucher code
    • Provide the voucher and amount required to the agent
    • Confirm transaction
    • Receive your money from the agent
  • Withdraw cash by scanning QR code and enter amount:
    • Select Scan QR from
    • Enter the amount of money to be drawn
    • Enter PIN
    • Confirm the amount to be withdrawn
    • Receive your money from the agent

If you are NOT registered for telebirr but you want to withdraw cash transferred from others users,

  • Show voucher code you received via SMS and proof of identity to the agent
  • Then agent checks the voucher and provides you cash in return.