Withdraw Cash

telebirr is an ideal option for you to withdraw e-money you already saved or that someone else sent to you from his/her telebirr account. 

telebirr enables customers to withdraw cash anywhere from their telebirr account at the nearby authorized telebirr agent or Ethio telecom shop.

If you’re a non-telebirr user you will receive a voucher PIN via SMS and you can take the PIN to a nearby telebirr agent or Ethio telecom’s shop to withdraw your money anytime.

How to withdraw cash using telebirr

  • Visit nearby agent or Ethio telecom shop
  • Dial *127# Or login to telebirr mobile app
  • Select ‘Withdraw Cash’ from the menu then withdraw cash by using the below options:
    • Withdraw cash using Agent ID
      • Enter agent ID from which cash is to be collected.
      • Enter the amount of money to be drawn
      • Enter PIN
      • Confirm the amount to be withdrawn and receive your money.
  • Withdraw cash by Voucher:
    • Select ‘Withdraw cash by voucher’ from the menu
    • Generate voucher code
    • Provide the voucher and amount required to the agent
    • Confirm transaction
    • Receive your money from the agent
  • Withdraw cash by scanning QR code and enter amount:
    • Select Scan QR from
    • Enter the amount of money to be drawn
    • Enter PIN
    • Confirm the amount to be withdrawn
    • Receive your money from the agent

If you are NOT registered for telebirr but you want to withdraw cash transferred from others users,

  • Show voucher code you received via SMS and proof of identity to the agent
  • Then agent checks the voucher and provides you cash in return.

Channel

Action

Notification

  OTC (Over the Counter)

  Registered Customer gives e-Money to the agent.

  The agent receives e-Money and provide equivalent physical cash to the customer.

  Unregistered Customer who received transfer from others will get cash out service at OTC. (Show voucher and ID card)

  Customer and agent will receive SMS notification.

  Retail agent

  Ethio Shops

  Self service

  Customer choose cash out via self-service, apply voucher code for specific ATM provider (if multiple ATM providers)

  Visit the nearest respective ATM

  Enters generated voucher code

  Take out money

  Customer will receive SMS notification for the transaction done by  all channels.

 Linked to bank account transfer (App, USSD, SMS)

 ATM

Cash-Out at Agent

How Customer use Mobile Money service?

  1. Request initiated from customer to cash in “X” amount of ETB
  2. Choose menu “Cash in”, then input:
    • Customer’s MSISDN,
    • Amount, and
    • Agent PIN
  3. Submit cash in request
  4. Moving funds between Customer MM Accounts and agent MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notification via SMS for both Customer and agent
  7. Customer gives cash to agent

  1. Request initiated from customer to cash out “X” amount of ETB from Agent
  2. Choose menu “Cash Out”, then input:
    • Agent’s MSISDN,
    • Amount,
    • Customer PIN
  3. Submit cash out request
  4. Moving funds between Customer MM Accounts and agent MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notification via SMS for both Customer and agent
  7. Agent gives cash to Customer

  1. Choose menu “Cash Out at ATM”, Then input:
    • Amount
    • Customer PIN
  2. Submit cash out request
  3. Receive SMS Notification (Voucher Code)
  4. Enter Voucher Code
  5. Submit Request
  6. Moving funds between Customer MM Accounts and Partner Bank Organization Account
  7. Apply Charging and Commission
  8. Deliver Transaction confirmation notification via SMS
  9. Give Cash to customer

  1. Choose menu “send money”, Then input:
    • Customer’s MSISDN,
    • Amount,
    • PIN
  2. Submit Transfer request
  3. Moving funds between sender and receiver Accounts
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notification via SMS for both Sender and receiver
  6. Transfer Money to receiver

  1. Choose Western Union channel
    • Recipient account(MSISDN)
    • Recipient KYC
  2. Request IMT transfer with recipient KYC
  3. Verify recipient Registered
  4. Notify recipient Register
  5. Recipient request to Register
  6. Confirmed recipient
  7. Confirm IMT
  8. Debit WU eMoney Account and credits Recipient s account
  9. Apply Charging and Commission
  10. Deliver Transaction confirmation notification via SMS
  11. Transfer Money to receiver

  1. Choose menu “Buy airtime”, Then input:
    • MNO name (optional)
    • MSISDN,
    • Amount,
    • PIN
  2. Submit buy airtime request
  3. Moving funds between Customer MM Accounts to MNO (Mobile network Operator) MM account
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notify via SMS

  1. Choose menu “pay bill”, Then input:
    • Short code of bill issuer,
    • Bill reference No.,
    • Amount,
    • Customer PIN
  2. Submit pay bill request
  3. Call Pay Bill API
  4. Moving funds between Customer MM account to Bill Issuer MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notify via SMS

  1. Choose menu “Buy goods”, Then input:
    • Short Code/MSISDN of merchant,
    • Payment Amount
    • Customer PIN
  2. Submit buy goods request
  3. Moving funds between Customer MM account to Merchant MM account
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notify via SMS

  1. This service initiate via API or Web, load bulk task file, which includes info:
    • Payment Reason type
    • Customer MSISDN
    • Payment Amount
  2. Submit bulk payment request, specify a scheduled time for task
  3. Moving funds between organization MM account and customer MM account
  4. Apply Charging and Commission
  5. Deliver transaction confirmation notify via SMS for both customer and organization