Invite your friends & get a bonus of 300 flexi units
Get 300 Flexi units by inviting your friends to register and enjoy telebirr service.
View more
Register for telebirr service & get Br.15 bonus!
Register for telebirr service free of charge & automatically get Br.15 e-money beginning balance to your telebirr account. Redeem your beginning balance by buying airtime or sending money.
View more
Download telebirr mobile app & get 70MB data bonus!
You will get 70MB of mobile data bonus when you create your telebirr account via the mobile app..
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Welcome to telebirr! Now you have got more power than ever to control your money.

We have brought telebirr, an easy-to-use, fast, and secure mobile money solution which enables all Ethio telecom customers to deposit/withdraw money, transfer money, settle bills, buy airtime, pay for purchases, book services online, and many more all with a cellphone anytime, anywhere.

telebirr services

Send & Receive Money

Send or receive money acoss Ethiopia via telebirr. Read more…

Buy Airtime

Easily top-up your mobile service number or others’ using telebirr.  Read more…

Pay with telebirr

Conveniently pay Ethio telecom bill or purchase tickets (e.g. Unity Park) using telebirr anywhere, anytime Read more

Deposit Cash

Easily convert your cash into an equivalent electronic money.  Read more…

Withdraw Cash

Withdraw cash anywhere from your telebirr account at the nearby telebirr agent or Ethio telecom shop Read more…

Pay for Good & Services

Scan and pay for the goods you purchased & services you get anywhere, anytime. Read more…

International Remittance

Conveniently receive money via your mobile number sent from your loved ones living abroad. Read more…

Bulk Payment

Easily pay employees salary or other bulk payments on the go 24/7. Read more…

Donate/Fundraising

Donate for GERD and other fundraising activities.  Read more

Why you should choose telebirr

  • Accessible

    No need to travel, get it at your nearest agent anytime.

  • Fast

    Deposit, transfer, pay the moment you need/ in real-time. Receive confirmation instantly.

  • Reliable

    Rest assured! telebirr is protected by secure system, trusted and dependable operator (no theft, make transactions with no cash at hand)

  • Convenient

    No need to have a bank account or carry cash. Make transactions solely on mobile phone.

  • Multipurpose

    Flexibly deposit, receive, send, spend, and transfer money using your mobile phone.

  • Easy

    Cashless and on tip of your mobile

Subscribe for telebirr and get bonus!

You will get Birr 15 initial opening balance upon your first-time registration.

 

Tip: your bonus will be used for airtime purchase or local transfer only.

Download telebirr mobile app & get data bonus!

  • Download telebirr iOS or android mobile app for free from Google Paly or App Store and get 70MB data bonus upon creating telebirr account.
  • The bonus will be attached to your service number with which you created telebirr account using the app.

Invite your friends and get Flexi package bonus!

  • You will be provided 300 Flexi units as a bonus (valid for 48 hours) when the invited party successfully completes registration & makes first-time deposit.
  • If you are a telebirr user, you will be eligible to invite your family, friends and co-workers to get registered using the “invite friends” option on telebirr App/USSD.

Top-up and get airtime bonus package bonus!

  • You will get a 15% airtime bonus when you top-up  your mobile airtime via telebirr until 10 August 2021.. The airtime bonus  will be valid for 5 days.

Buy package and get 10% bonus/discount!

If you buy mobile package via telebirr app, you will be offered a 10% bonus or discount depending on the type of package you choose.

Frequently Asked Questions

  1. Ethio telecom telebirr service enables you to deposit, receive, transfer and spend money using your mobile number. With telebirr you can easily conduct cashless transactions and receive international remittance. Additionally, telebirr app allows you to make payments at shops/convenient stores via QR codes, purchase goods and services online/remotely or even withdraw physical cash at nearby agents.
  2. Enjoy the convenience of telebirr by making transactions solely on your mobile. No need to travel and carry physical cash, everything you need is available at the tip of your mobile.

  • Airtime is used to purchase only telecom services, whereas telebirr e-money is a payment instrument that can be used to effect telecom and non-telecom payments, send and receive money, and many other things.

  • telebirr is a digital cash that enables customers to access a variety of financial services at ease, with convenience at the tip of their hand using their mobile phone without the need to have a bank account. telebirr enables customers to conveniently:
    • Deposit and Withdraw Cash
    • Send and receive money.
    • Buy Air time and mobile packages.
    • Pay for tickets (like unity park)
    • Participate in Fund raising: like donating money for Great Ethiopian Renaissance Dam.
    • pay for goods/services in different shops/locations
    • Receive payments from customers.

  • Any ethio telecom mobile subscriber
  • 18 years or above who is capable of entering a contractual agreement with telebirr.
  • Who has a mobile number, recent photo and a valid identity card.

You can register for telebirr in the following two ways:
  1. Full-fledged registration:
    • By visiting the nearest authorized telebirr retail agent or Ethio telecom shop.
    • With ethio telecom active mobile number and identity card.
  2. Self-registration by:
    • Dialing *127# and following the instructions or
    • Downloading the application from Google play /app store and registering.
    • You can register by entering full KYC or by using the information provided by ethio telecom (Quick registration) if your profile match with the profile your Mobile service number in our system.
    • To finalize, the full KYC registration, you can also visit nearby telebirr agent or ethio telecom point of sales.
    • Customer registering via telebirr app may upload their identity card and recent photo to be fully registered on the system.
    • Different transaction and account limits will be applied as per NBE directive.

  • Registration for telebirr service is free.

  • Yes, you can have multiple accounts with different service number.
  • Account balance and transaction limits will be as per NBE directive.

  • You can deposit cash to your telebirr account by:
    • Visiting an authorized telebirr agent, or ethio telecom point of sales OR
    • Transferring from your linked bank account. List of partner banks for linked to bank account service will be communicated in our website (ethiotelecom.et ).
  • Withdrawal of cash can be done:
  • By visiting a nearby agent:
    • Customer can dial USSD or use telebirr app ‘’ cash out/withdrawal’’ function from the menu/list of telebirr services.
    • Then enter agent’s ID number /scanning QR code from which cash is to be collected followed by the amount of money to be withdrawn followed by PIN to confirm the amount to be withdrawn.
    • Then agent will give the cash after receiving the electronic money from you.
    • Cash out charge will be applied based on the transaction value range.
    • telebirr will deduct/charge service fee from your account.
    You can also generate voucher code with specified amount, give /tell to the agent and agent will provide you physical cash in return.

  • telebirr (127) will send SMS notification immediately for every transaction.
  • For airtime recharge and bill payment, you will receive additional payment confirmations.
    • Example: bill payment/ recharge confirmation message from ethio telecom (994).

  • telebirr agents are partners that are authorized by ethio telecom to deliver telebirr services to our esteemed customers by fulfilling the required profile set by the National Bank of Ethiopia.
  • Agents educate and register customers, make deposit and withdrawal activities. They also sell airtime, pay bills, transfer money for unregistered customers and other activities on behalf of the customer.
  • Agents will get paid commissions for all the services/transactions they provide to customers.

  • Visit our website (ethiotelecom.et ) to know agent location near to you.
  • Visit our mobile app to know agent location near to you
  • Look for branded telebirr agents around.
  • Ask anyone on the street for telebirr agents
  • Ask of ethio telecom shops any residence in your locality.

Scenario I: if you are not unregistering user
  • Yes, you can send money to unregistered customer by visiting the nearest telebirr agent/ethio telecom point of sale.
  • You need provide receiver’s mobile number and your identity card to the agent.
  • Recipient will receive notification from telebirr (agent) with the amount and voucher code that helps him/her to withdrawal the money from telebirr agent/ethio telecom point of sale.
  • You should check the completion of the transaction before leaving the agent/shop.
  • OTC (Over the counter) processing fee will be applicable and you will be charged by telebirr system.
Scenario II: if you are a registered customer
  • Yes, you can send money to registered customer by dialing *127# or by using telebirr mobile app.
  • You need to enter receiver’s mobile number and amount.
  • Recipient will receive notification from telebirr with the amount and voucher code that helps him/her to withdrawal the money from telebirr agent/ethio telecom point of sale.
  • You will receive confirmation short message from telebirr instantly.
  • Send money processing fee will be applicable and you will be charged by telebirr system.

  • By visiting the nearest authorized telebirr agent and providing his/her mobile number and Identity card.
  • By visiting the nearest ethio telecom point of sales and fulfilling the required KYC.
  • Self-registration via USSD/ telebirr mobile app.

  • For the time being you can only send money to any family and friends within Ethiopia.
  • But you can receive remittance from families/friends via our international money transfer partners. List of money transfer partners will be communicated in our website (ethiotelecom.et ).

  • Our agents, partners and customers should ensure the confidentiality of their PIN and secret word.
  • Moreover, Money in telebirr is safe because:
    • It is protected by secure PIN, that should not be shared to anyone.
    • We have deployed state of the art mobile money solution.
    • We have fraud management solution that can identify suspicious and fraudulent activities and take necessary action.
    • We have in placed fraud and suspicious transaction reporting and monitoring policies and procedures.
    • We have in placed strong anti-money laundering and anti-terrorist financing policies.
    • Our partners and staff are and will be trained on those policies and procedures.
    • No tolerance on fraudulent activities.
    • It is financially regulated service.

  • telebirr provides the services in five languages (Amharic, Afaan Oromo, Af-Somali, Tigrigna and English)
  • You can choose any of the above languages and switch according to your preferences.
  • To change language please dial *127# and follow the steps.
  • You will receive SMS notification for successful language change.
  • To change language please:
    • Dial *127# then follow the steps OR
    • Use telebirr mobile app and follow the steps OR
    • Dial 127 and follow the steps OR
    • Send CH to 127 and follow the steps. OR
  • You will receive SMS notification for successful language change

  • No, you will not lose your mobile money account, even though you lost your SIM card or phone number.
  • No one can access your telebirr because your account is protected with a six-digit PIN.
  • You can access it once you get your SIM card replaced.
  • The unique identification for your telebirr is your Mobile service number, hence, you can access again using your number and PIN.

  • You can contact our support team/telebirr contact center to reset your PIN/Password.
  • Out support team will take the necessary caution to make sure, you’re the right person to reset the PIN/password by asking question and verifying your profile in our telebirr system.
  • After doing so you will receive a reset password from telebirr short code 127.

  • Yes, you can contact our contact center, send your transaction ID and Our team will reverse the transaction within 48 hours. 

Please find here sample short message from telebirr with transaction ID: 8E320N1XB4

  • You can also reverse by yourself, if you send the transaction ID to our telebirr dedicate short code within 30 seconds.
  • Reversal is done provided that the amount is available in the account of the other party.
  • Reversal can be done in the following scenario to:
    • If transfer is made to wrong number
    • If transfer is done with wrong amount, for the right number.
    • Wrong payment amount for bill
    • Wrong payment amount for airtime
    • Wrong payment for merchant for purchase of goods/services
      • by contacting the merchant/trader.
      • telebirr will play a facilitation role between the merchant and telebirr customer for the reversal.
      • only the merchant can reverse the transaction.

  • There are Free and paid services depending on service type
  • Please visit our website (ethiotelecom.et ) for tariff details

Deposit Cash

Easily convert your cash into an equivalent electronic money.  Read more…

Withdraw money you saved or that someone else sent to you. Read more…

Easily top-up your mobile service number or others’ using their telebir.  Read more…

Pay Ethio telecom bills using your telebirr account or over the counter. Read more…

Pay utility bills (water, electricity, gas, insurance, tuition, etc.) via telebirr. Read more…

Send money to any other mobile phone user across Ethiopia. Read more…

Send/receive money to/from your beloveds with your. Read more…

Easily pay employees salaries other bulk payments on the go 24/7. Read more…

Send or receive money with telebirr across the country. Read more…

Mobile Money Service

Subscription requirements

  • Customer KYC
  • Agent KYC
  • Merchant KYC
  • Organization KYC
  • Level 1 accounts
  • Level 2 accounts
  • Level 3 accounts
  • Name
  • Date of birth,
  • Residential address
  • Telephone number
  • Recent photo of the user
  • The user will be introduced by another person who already maintains an account with Ethio telecom.
  • Name
  • Date of birth,
  • Residential address,
  • Telephone number 
  • Recent photo and identity card of the user and will be captured in the system.
  • Name
  • Date of birth,
  • Residential/business address
  • Telephone number
  • Photo
  • Identification card of the account holder will be captured in the system whichever is appropriate for individuals and entities.
  • Business license
  • MSISDN
  • SIM serial number and
  • Address (Town, City, Street, Postal code)
  • Short code
  • Organization name
  • Region
  • Address (Town, City)
  • Postal code
  • Signatory Name
  • Signatory MSISDN
  • Signatory Email
  • Business license
  • MSISDN
  • SIM serial number
  • Address
  • ID of the legal representative
  • Original valid license
  • Registration form
  • Letter of delegation
  • ID of delegation
  • TIN number

Frequently Asked Questions

  1. Ethio telecom telebirr service enables you to deposit, receive, transfer and spend money using your mobile number. With telebirr you can easily conduct cashless transactions and receive international remittance. Additionally, telebirr app allows you to make payments at shops/convenient stores via QR codes, purchase goods and services online/remotely or even withdraw physical cash at nearby agents.
  2. Enjoy the convenience of telebirr by making transactions solely on your mobile. No need to travel and carry physical cash, everything you need is available at the tip of your mobile.

  • Airtime is used to purchase only telecom services, whereas telebirr e-money is a payment instrument that can be used to effect telecom and non-telecom payments, send and receive money, and many other things.

  • telebirr is a digital cash that enables customers to access a variety of financial services at ease, with convenience at the tip of their hand using their mobile phone without the need to have a bank account. telebirr enables customers to conveniently:
    • Deposit and Withdraw Cash
    • Send and receive money.
    • Buy Air time and mobile packages.
    • Pay for tickets (like unity park)
    • Participate in Fund raising: like donating money for Great Ethiopian Renaissance Dam.
    • pay for goods/services in different shops/locations
    • Receive payments from customers.

  • Any ethio telecom mobile subscriber
  • 18 years or above who is capable of entering a contractual agreement with telebirr.
  • Who has a mobile number, recent photo and a valid identity card.

You can register for telebirr in the following two ways:
  1. Full-fledged registration:
    • By visiting the nearest authorized telebirr retail agent or Ethio telecom shop.
    • With ethio telecom active mobile number and identity card.
  2. Self-registration by:
    • Dialing *127# and following the instructions or
    • Downloading the application from Google play /app store and registering.
    • You can register by entering full KYC or by using the information provided by ethio telecom (Quick registration) if your profile match with the profile your Mobile service number in our system.
    • To finalize, the full KYC registration, you can also visit nearby telebirr agent or ethio telecom point of sales.
    • Customer registering via telebirr app may upload their identity card and recent photo to be fully registered on the system.
    • Different transaction and account limits will be applied as per NBE directive.

  • Registration for telebirr service is free.

  • Yes, you can have multiple accounts with different service number.
  • Account balance and transaction limits will be as per NBE directive.

  • You can deposit cash to your telebirr account by:
    • Visiting an authorized telebirr agent, or ethio telecom point of sales OR
    • Transferring from your linked bank account. List of partner banks for linked to bank account service will be communicated in our website (ethiotelecom.et ).
  • Withdrawal of cash can be done:
  • By visiting a nearby agent:
    • Customer can dial USSD or use telebirr app ‘’ cash out/withdrawal’’ function from the menu/list of telebirr services.
    • Then enter agent’s ID number /scanning QR code from which cash is to be collected followed by the amount of money to be withdrawn followed by PIN to confirm the amount to be withdrawn.
    • Then agent will give the cash after receiving the electronic money from you.
    • Cash out charge will be applied based on the transaction value range.
    • telebirr will deduct/charge service fee from your account.
    You can also generate voucher code with specified amount, give /tell to the agent and agent will provide you physical cash in return.

  • telebirr (127) will send SMS notification immediately for every transaction.
  • For airtime recharge and bill payment, you will receive additional payment confirmations.
    • Example: bill payment/ recharge confirmation message from ethio telecom (994).

  • telebirr agents are partners that are authorized by ethio telecom to deliver telebirr services to our esteemed customers by fulfilling the required profile set by the National Bank of Ethiopia.
  • Agents educate and register customers, make deposit and withdrawal activities. They also sell airtime, pay bills, transfer money for unregistered customers and other activities on behalf of the customer.
  • Agents will get paid commissions for all the services/transactions they provide to customers.

  • Visit our website (ethiotelecom.et ) to know agent location near to you.
  • Visit our mobile app to know agent location near to you
  • Look for branded telebirr agents around.
  • Ask anyone on the street for telebirr agents
  • Ask of ethio telecom shops any residence in your locality.

Scenario I: if you are not unregistering user
  • Yes, you can send money to unregistered customer by visiting the nearest telebirr agent/ethio telecom point of sale.
  • You need provide receiver’s mobile number and your identity card to the agent.
  • Recipient will receive notification from telebirr (agent) with the amount and voucher code that helps him/her to withdrawal the money from telebirr agent/ethio telecom point of sale.
  • You should check the completion of the transaction before leaving the agent/shop.
  • OTC (Over the counter) processing fee will be applicable and you will be charged by telebirr system.
Scenario II: if you are a registered customer
  • Yes, you can send money to registered customer by dialing *127# or by using telebirr mobile app.
  • You need to enter receiver’s mobile number and amount.
  • Recipient will receive notification from telebirr with the amount and voucher code that helps him/her to withdrawal the money from telebirr agent/ethio telecom point of sale.
  • You will receive confirmation short message from telebirr instantly.
  • Send money processing fee will be applicable and you will be charged by telebirr system.

  • By visiting the nearest authorized telebirr agent and providing his/her mobile number and Identity card.
  • By visiting the nearest ethio telecom point of sales and fulfilling the required KYC.
  • Self-registration via USSD/ telebirr mobile app.

  • For the time being you can only send money to any family and friends within Ethiopia.
  • But you can receive remittance from families/friends via our international money transfer partners. List of money transfer partners will be communicated in our website (ethiotelecom.et ).

  • Our agents, partners and customers should ensure the confidentiality of their PIN and secret word.
  • Moreover, Money in telebirr is safe because:
    • It is protected by secure PIN, that should not be shared to anyone.
    • We have deployed state of the art mobile money solution.
    • We have fraud management solution that can identify suspicious and fraudulent activities and take necessary action.
    • We have in placed fraud and suspicious transaction reporting and monitoring policies and procedures.
    • We have in placed strong anti-money laundering and anti-terrorist financing policies.
    • Our partners and staff are and will be trained on those policies and procedures.
    • No tolerance on fraudulent activities.
    • It is financially regulated service.

  • telebirr provides the services in five languages (Amharic, Afaan Oromo, Af-Somali, Tigrigna and English)
  • You can choose any of the above languages and switch according to your preferences.
  • To change language please dial *127# and follow the steps.
  • You will receive SMS notification for successful language change.
  • To change language please:
    • Dial *127# then follow the steps OR
    • Use telebirr mobile app and follow the steps OR
    • Dial 127 and follow the steps OR
    • Send CH to 127 and follow the steps. OR
  • You will receive SMS notification for successful language change

  • No, you will not lose your mobile money account, even though you lost your SIM card or phone number.
  • No one can access your telebirr because your account is protected with a six-digit PIN.
  • You can access it once you get your SIM card replaced.
  • The unique identification for your telebirr is your Mobile service number, hence, you can access again using your number and PIN.

  • You can contact our support team/telebirr contact center to reset your PIN/Password.
  • Out support team will take the necessary caution to make sure, you’re the right person to reset the PIN/password by asking question and verifying your profile in our telebirr system.
  • After doing so you will receive a reset password from telebirr short code 127.

  • Yes, you can contact our contact center, send your transaction ID and Our team will reverse the transaction within 48 hours.
Please find here sample short message from telebirr with transaction ID: 8E320N1XB4
  • You can also reverse by yourself, if you send the transaction ID to our telebirr dedicate short code within 30 seconds.
  • Reversal is done provided that the amount is available in the account of the other party.
  • Reversal can be done in the following scenario to:
    • If transfer is made to wrong number
    • If transfer is done with wrong amount, for the right number.
    • Wrong payment amount for bill
    • Wrong payment amount for airtime
    • Wrong payment for merchant for purchase of goods/services
      • by contacting the merchant/trader.
      • telebirr will play a facilitation role between the merchant and telebirr customer for the reversal.
      • only the merchant can reverse the transaction.

  • There are Free and paid services depending on service type
  • Please visit our website (ethiotelecom.et ) for tariff details

Frequently Asked Questions

  1. Ethio telecom telebirr service enables you to deposit, receive, transfer and spend money using your mobile number. With telebirr you can easily conduct cashless transactions and receive international remittance. Additionally, telebirr app allows you to make payments at shops/convenient stores via QR codes, purchase goods and services online/remotely or even withdraw physical cash at nearby agents.
  2. Enjoy the convenience of telebirr by making transactions solely on your mobile. No need to travel and carry physical cash, everything you need is available at the tip of your mobile.

  • Airtime is used to purchase only telecom services, whereas telebirr e-money is a payment instrument that can be used to effect telecom and non-telecom payments, send and receive money, and many other things.

  • telebirr is a digital cash that enables customers to access a variety of financial services at ease, with convenience at the tip of their hand using their mobile phone without the need to have a bank account. telebirr enables customers to conveniently:
    • Deposit and Withdraw Cash
    • Send and receive money.
    • Buy Air time and mobile packages.
    • Pay for tickets (like unity park)
    • Participate in Fund raising: like donating money for Great Ethiopian Renaissance Dam.
    • pay for goods/services in different shops/locations
    • Receive payments from customers.

  • Any ethio telecom mobile subscriber
  • 18 years or above who is capable of entering a contractual agreement with telebirr.
  • Who has a mobile number, recent photo and a valid identity card.

You can register for telebirr in the following two ways:
  1. Full-fledged registration:
    • By visiting the nearest authorized telebirr retail agent or Ethio telecom shop.
    • With ethio telecom active mobile number and identity card.
  2. Self-registration by:
    • Dialing *127# and following the instructions or
    • Downloading the application from Google play /app store and registering.
    • You can register by entering full KYC or by using the information provided by ethio telecom (Quick registration) if your profile match with the profile your Mobile service number in our system.
    • To finalize, the full KYC registration, you can also visit nearby telebirr agent or ethio telecom point of sales.
    • Customer registering via telebirr app may upload their identity card and recent photo to be fully registered on the system.
    • Different transaction and account limits will be applied as per NBE directive.

  • Registration for telebirr service is free.

  • Yes, you can have multiple accounts with different service number.
  • Account balance and transaction limits will be as per NBE directive.

  • You can deposit cash to your telebirr account by:
    • Visiting an authorized telebirr agent, or ethio telecom point of sales OR
    • Transferring from your linked bank account. List of partner banks for linked to bank account service will be communicated in our website (ethiotelecom.et ).
  • Withdrawal of cash can be done:
  • By visiting a nearby agent:
    • Customer can dial USSD or use telebirr app ‘’ cash out/withdrawal’’ function from the menu/list of telebirr services.
    • Then enter agent’s ID number /scanning QR code from which cash is to be collected followed by the amount of money to be withdrawn followed by PIN to confirm the amount to be withdrawn.
    • Then agent will give the cash after receiving the electronic money from you.
    • Cash out charge will be applied based on the transaction value range.
    • telebirr will deduct/charge service fee from your account.
    You can also generate voucher code with specified amount, give /tell to the agent and agent will provide you physical cash in return.

  • telebirr (127) will send SMS notification immediately for every transaction.
  • For airtime recharge and bill payment, you will receive additional payment confirmations.
    • Example: bill payment/ recharge confirmation message from ethio telecom (994).

  • telebirr agents are partners that are authorized by ethio telecom to deliver telebirr services to our esteemed customers by fulfilling the required profile set by the National Bank of Ethiopia.
  • Agents educate and register customers, make deposit and withdrawal activities. They also sell airtime, pay bills, transfer money for unregistered customers and other activities on behalf of the customer.
  • Agents will get paid commissions for all the services/transactions they provide to customers.

  • Visit our website (ethiotelecom.et ) to know agent location near to you.
  • Visit our mobile app to know agent location near to you
  • Look for branded telebirr agents around.
  • Ask anyone on the street for telebirr agents
  • Ask of ethio telecom shops any residence in your locality.

Scenario I: if you are not unregistering user
  • Yes, you can send money to unregistered customer by visiting the nearest telebirr agent/ethio telecom point of sale.
  • You need provide receiver’s mobile number and your identity card to the agent.
  • Recipient will receive notification from telebirr (agent) with the amount and voucher code that helps him/her to withdrawal the money from telebirr agent/ethio telecom point of sale.
  • You should check the completion of the transaction before leaving the agent/shop.
  • OTC (Over the counter) processing fee will be applicable and you will be charged by telebirr system.
Scenario II: if you are a registered customer
  • Yes, you can send money to registered customer by dialing *127# or by using telebirr mobile app.
  • You need to enter receiver’s mobile number and amount.
  • Recipient will receive notification from telebirr with the amount and voucher code that helps him/her to withdrawal the money from telebirr agent/ethio telecom point of sale.
  • You will receive confirmation short message from telebirr instantly.
  • Send money processing fee will be applicable and you will be charged by telebirr system.

  • By visiting the nearest authorized telebirr agent and providing his/her mobile number and Identity card.
  • By visiting the nearest ethio telecom point of sales and fulfilling the required KYC.
  • Self-registration via USSD/ telebirr mobile app.

  • For the time being you can only send money to any family and friends within Ethiopia.
  • But you can receive remittance from families/friends via our international money transfer partners. List of money transfer partners will be communicated in our website (ethiotelecom.et ).

  • Our agents, partners and customers should ensure the confidentiality of their PIN and secret word.
  • Moreover, Money in telebirr is safe because:
    • It is protected by secure PIN, that should not be shared to anyone.
    • We have deployed state of the art mobile money solution.
    • We have fraud management solution that can identify suspicious and fraudulent activities and take necessary action.
    • We have in placed fraud and suspicious transaction reporting and monitoring policies and procedures.
    • We have in placed strong anti-money laundering and anti-terrorist financing policies.
    • Our partners and staff are and will be trained on those policies and procedures.
    • No tolerance on fraudulent activities.
    • It is financially regulated service.

  • telebirr provides the services in five languages (Amharic, Afaan Oromo, Af-Somali, Tigrigna and English)
  • You can choose any of the above languages and switch according to your preferences.
  • To change language please dial *127# and follow the steps.
  • You will receive SMS notification for successful language change.
  • To change language please:
    • Dial *127# then follow the steps OR
    • Use telebirr mobile app and follow the steps OR
    • Dial 127 and follow the steps OR
    • Send CH to 127 and follow the steps. OR
  • You will receive SMS notification for successful language change

  • No, you will not lose your mobile money account, even though you lost your SIM card or phone number.
  • No one can access your telebirr because your account is protected with a six-digit PIN.
  • You can access it once you get your SIM card replaced.
  • The unique identification for your telebirr is your Mobile service number, hence, you can access again using your number and PIN.

  • You can contact our support team/telebirr contact center to reset your PIN/Password.
  • Out support team will take the necessary caution to make sure, you’re the right person to reset the PIN/password by asking question and verifying your profile in our telebirr system.
  • After doing so you will receive a reset password from telebirr short code 127.

  • Yes, you can contact our contact center, send your transaction ID and Our team will reverse the transaction within 48 hours. 

Please find here sample short message from telebirr with transaction ID: 8E320N1XB4

  • You can also reverse by yourself, if you send the transaction ID to our telebirr dedicate short code within 30 seconds.
  • Reversal is done provided that the amount is available in the account of the other party.
  • Reversal can be done in the following scenario to:
    • If transfer is made to wrong number
    • If transfer is done with wrong amount, for the right number.
    • Wrong payment amount for bill
    • Wrong payment amount for airtime
    • Wrong payment for merchant for purchase of goods/services
      • by contacting the merchant/trader.
      • telebirr will play a facilitation role between the merchant and telebirr customer for the reversal.
      • only the merchant can reverse the transaction.

  • There are Free and paid services depending on service type
  • Please visit our website (ethiotelecom.et ) for tariff details