telebirr International Remittance Service

You can conveniently receive money via your mobile number sent from your family, friends or beloved ones and/or others residing abroad

Receive Money from Abroad Instantly!

Your Loved Ones Living abroad can send you money  directly into your mobile Phone.

You can then either go to the nearest telebirr agent and receive your cash or transfer it to your bank account.

Until 16 January 2022, you will get a 5% bonus.

With telebirr International Remittance Service customers can receive remittance from 

Australia, Austria, Belgium, Canada,Denmark, Finland, France, Germany, Ireland,Italy, Netherlands, Norway, Singapore, Spain,Sweden, United Kingdom, United States

Terms and Conditions

  • A 5% e-money bonus is available on every remittance value received until 16 January
  • The bonus shall only be used to buy airtime and mobile packages and can be transferred to others: the recipient can use the gift for the same purposes.
  • The maximum daily cash out limit for customers who received remittance
    • Level 1 ETB 5,000
    • Level 2 & 3 ETB 50,000
  • Customers can transfer the received remittance to their bank account without limit; for free.
  • Cash withdrawal fee will be as per the prevailing rate.
  • When remittance sent to unregistered customers, notification will be sent for customers to register for telebirr service.
  • Closed accounts will be treated as unregistered customer.
  • When the sender request for transaction reversal for unclaimed remittance transfers, ethio telecom will reverse the transaction. In addition, if the recipient failed to register within 30 days, the transfers will be returned/reversed.
Easy steps to send money via Remitly

Remitly

Step 1. Go to www.remitly.com

  • Press Join Now
  • Sign in (create an account):
  • Enter your email address, password and confirm
  • Press Join

Step 2. Amount & Delivery

  • Enter the amount of money in the country’s currency where you rightly reside
  • The exchange rate will be displayed into Ethiopian birr
  • Choose Mobile Money as delivery method
  • Choose telebirr in delivery location and press continue

Step 3. Recipient Details

  • Enter recipient’s name and the recipient’s last name
  • Enter recipient’s phone number
  • Tick Send SMS updates about this transfer to my recipient and press continue

Step 4. Sender Details

  • Enter your name, last name and phone number
  • Enter your street address, City, State, Zip code, Date of birth and press continue

Step 5. Payment Details

  • Enter card number
  • Enter expiry date and CVV number
  • Enter your name (as it appears on card)
  • Press Review and Send

Step 6. Confirm and send

Channel

Action

Notification

  Cash to Cash

  via MTO/IR-Hubs

  Sender outside of Ethiopia visit nearest MTO/IR Hub agent/Kiosk

  Give foreign currency and receiver information including MSISDN and full name

  Ethio will fetch CRM data of Unregistered customer and register the customer to telebirr then confirms the IMT partner. 

  MTO/IR Hub transfer the requested remittance amount

  Common verification

  Account status

  Account balance

  Transfer limit for receiver MSISDN.

Sender and recipient customer will receive SMS notification.

  Cash to Mobile

  Via MTO/IR-Hubs

  Sender outside of Ethiopia visit nearest MTO/IR Hub agent/Kiosk

  Give foreign currency and receiver information including MSISDN and full name

  Transfer the requested remittance amount

  Common verification

  Account status

  Account balance

  Transfer limit for receiver MSISDN.

Sender and recipient customer will receive SMS notification.

Mobile to Mobile via MTO/IR-Hubs

  Sender (outside of Ethiopia) choose P2P international remittance to Ethiopia

  Enter, the recipient’s MSISDNs, full name and the transfer amount

  Sender will be provided by receiver information based on the entered parameters/MSISDN for confirmation

  Common verification

  Customer’s account status

  The service subscription information,

  Account balance and

  Limitation based on the configuration.

Sender and recipient customer will receive SMS notification for the transaction

Mobile to Cash

 via MTO/IR-Hubs

  Sender (outside of Ethiopia) dial USSD/SMS code or App

  Sender choose P2P international remittance to Ethiopia

  Enter, the recipient’s MSISDNs, the transfer amount and PIN

  Ethio will fetch CRM data of Unregistered customer and register the customer to telebirr then confirms the IMT partner.

 Sender will be provided by receiver information based on the entered parameters/MSISDN for confirmation

  Common verification

  Customer’s account status

  The service subscription information,

  Account balance and

  Limitation based on the configuration.

 Both sender and receiver  will receive SMS notification for the transaction

Cash-Out at Agent

How Customer use telebirr service?

The below steps how how cash-out at agent works.

Step One

Request initiated from customer to cash out “X” amount of ETB from Agent

Step Two

Choose menu “Cash Out”, then input

  • Customer’s MSISDN
  • Amount
  • Customer PIN

Step Three

Submit cash out request

Step Four

Moving funds between Customer TeleBirr Accounts and agent TeleBirr account

Step Five

Apply Charging and Commission

Step Six

Deliver Transaction confirmation notification via SMS for both Customer and agent

Step Seven

Agent gives cash to Customer

How Customer use Mobile Money service?

  1. Request initiated from customer to cash in “X” amount of ETB
  2. Choose menu “Cash in”, then input:
    • Customer’s MSISDN,
    • Amount, and
    • Agent PIN
  3. Submit cash in request
  4. Moving funds between Customer MM Accounts and agent MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notification via SMS for both Customer and agent
  7. Customer gives cash to agent

  1. Request initiated from customer to cash out “X” amount of ETB from Agent
  2. Choose menu “Cash Out”, then input:
    • Agent’s MSISDN,
    • Amount,
    • Customer PIN
  3. Submit cash out request
  4. Moving funds between Customer MM Accounts and agent MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notification via SMS for both Customer and agent
  7. Agent gives cash to Customer

  1. Choose menu “Cash Out at ATM”, Then input:
    • Amount
    • Customer PIN
  2. Submit cash out request
  3. Receive SMS Notification (Voucher Code)
  4. Enter Voucher Code
  5. Submit Request
  6. Moving funds between Customer MM Accounts and Partner Bank Organization Account
  7. Apply Charging and Commission
  8. Deliver Transaction confirmation notification via SMS
  9. Give Cash to customer

  1. Choose menu “send money”, Then input:
    • Customer’s MSISDN,
    • Amount,
    • PIN
  2. Submit Transfer request
  3. Moving funds between sender and receiver Accounts
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notification via SMS for both Sender and receiver
  6. Transfer Money to receiver

  1. Choose Western Union channel
    • Recipient account(MSISDN)
    • Recipient KYC
  2. Request IMT transfer with recipient KYC
  3. Verify recipient Registered
  4. Notify recipient Register
  5. Recipient request to Register
  6. Confirmed recipient
  7. Confirm IMT
  8. Debit WU eMoney Account and credits Recipient s account
  9. Apply Charging and Commission
  10. Deliver Transaction confirmation notification via SMS
  11. Transfer Money to receiver

  1. Choose menu “Buy airtime”, Then input:
    • MNO name (optional)
    • MSISDN,
    • Amount,
    • PIN
  2. Submit buy airtime request
  3. Moving funds between Customer MM Accounts to MNO (Mobile network Operator) MM account
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notify via SMS

  1. Choose menu “pay bill”, Then input:
    • Short code of bill issuer,
    • Bill reference No.,
    • Amount,
    • Customer PIN
  2. Submit pay bill request
  3. Call Pay Bill API
  4. Moving funds between Customer MM account to Bill Issuer MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notify via SMS

  1. Choose menu “Buy goods”, Then input:
    • Short Code/MSISDN of merchant,
    • Payment Amount
    • Customer PIN
  2. Submit buy goods request
  3. Moving funds between Customer MM account to Merchant MM account
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notify via SMS

  1. This service initiate via API or Web, load bulk task file, which includes info:
    • Payment Reason type
    • Customer MSISDN
    • Payment Amount
  2. Submit bulk payment request, specify a scheduled time for task
  3. Moving funds between organization MM account and customer MM account
  4. Apply Charging and Commission
  5. Deliver transaction confirmation notify via SMS for both customer and organization