What is GSM?
GSM Stands for Group Special Mobile, but these days, it is also being interpreted as Global System for mobile. It is the most popular mobile communication system.
Ethio Numbering Scheme

Ethio mobile numbers are made of 10 digits which starts with 911…, 912…, 913…, 920…, 921…, 922…, 930…931….932….933.. …. and followed by six (6) digit subscriber numbers. Example 911-xx-xx-xx

What is a Postpaid Mobile Connection?

A Postpaid mobile service is like any other mobile telephone connections you can get it using ethio telecom SIM Card. You will pay for the service in a monthly bill after getting the service.

Where can I buy prepaid mobile?

Prepaid mobile is widely available at our shops or at any ethio SIM card retailers shops.

How much ethio mobile Connection cost?

Ethio telecom’s mobile connection is available on payment of activation charge of Birr 30 for prepaid/ postpaid service. For the postpaid service based on your usage you will be requested to deposite some amount starting from 250 as a credit limit for the service .

What are the different business mobile options?

Business mobile 100, 250, 500, 1000 & 2500 are the available  options, when you subscribe business mobile you will get a big discount for the voice calls compared to the normal tarif and limited free SMS and mobile internet service.

What is the call charge for mobile?

All Incoming calls are free. The tariff for outgoing call is 0.83 cents with VAT.

What is roaming?

Roaming is a feature of mobile service, which allows you to use your mobile outside Ethiopia .

Can I get International Roaming?

Ethio telecom has International roaming agreement with over 460 partners globally and it increases from time to time .

What is the call charge during roaming?

Please refer ethio mobile Roaming tariff table for latest roaming charges.

What is SMS?

SMS is a short messaging service, wherein messages up to 160 characters long can be sent or received as a single SMS. It allows you to communicate without actually talking.

How do I setup my mobile for SMS?

You can send and receive text  through your mobile. Go to the “Mail or Message” option of your mobile handset, then to ‘settings’ and verify whether the Service Center number is +251911299708/07, otherwise set the service centre using this number. This has to be done for the first time only. Now start using SMS.

What is the charge for SMS?

Receiving SMS is free in ethio telecom network. Please refer ethio mobile SMS tariff for detail.

What is VMS?

Voice Mail Service (VMS) is a service which allows others to leave a message for you when you are not available on your mobile, when your mobile being busy, no reply, switched off, not reachable, etc. You can retrieve these messages at the convenient time, using your mobile or any other phone. A voice mail box is assigned to you and messages can be stored upto its maximum capacity.

What is the charge of using VMS?

Recording messages into the Voice Mail box is Birr 0.83 including VAT similar to outgoing call rate. Retrieving messages from the box is free.

What is CLIP?

CLIP implies Calling Line Identification Presentation. With this feature, the telephone number of the calling party appears on the screen of your mobile.

What is Call Waiting / Call Hold?

Call Waiting / Call Hold facility allows you to receive and hold an incoming call while you are already talking to another person. The handset user manual can guide you to setup to get the service.

What is the charge for CLIP/Call Waiting / Call Hold?

You can get these services free of charge.

What is Call Forwarding?

Call Forwarding allows you to transfer your call to any other phone of ethio, including mobile, fixed and / or WLL, within the home.

What will be my billing cycle?

he billing period for all categories of ethio mobile connection is monthly. For more please call 994.

How can I pay when I go on vacation / abroad for longer period?

ou may pay an advance amount, which will be adjusted, in your future bills

What should I do if my mobile phone or SIM Card is lost?

mmediately contact ethio call center at 994 to deactivate your SIM card.

What is the PIN Number?

The Personal Identification Number (PIN) of your SIM Card is a secret number of four digits, which is used to activate the SIM card. You may change the PIN by following the instructions given in handset manual

What is the PUK Number?

PIN Unblock Key (PUK) is required when an incorrect PIN Number has been entered three times. To get your PUK Number, contact our call center and mention your identity and SIM Number (the 19 digit number written on your SIM Card).

What should I do if my SIM is damaged?

Damaged SIM’s will be replaced with same mobile number after paying replacement fee of Birr 15.

What should I do if I am unable to make calls?

It is likely that you are in a weak/ no coverage area. The signal bars on your handset screen will show this. Please move to an adjacent location of better network coverage.

What is the call center number?

Ethio call center number is 994 and you can access it 24/7.

What is a Prepaid Mobile Connection?

Pre-paid mobile connection is a normal mobile connection where you get a SIM Card but one has to pay for the talk time in advance. You need to regularly recharge it with recharge scratch cards which you buy whenever your prepaid balance gets exhausted. Each recharge has a denomination validity period.

Where can I buy Recharge voucher card?

voucher card  is widely available, at all Distributors and Retailers situated in all places. It is also available at ethio shops in your location.

What are the types of Voucher denomination available ?

You can get in the market the follwoing denomination types of Birr 5, 10, 15, 20, 50, 100, 250, Birr. 500 & 1000 are available.

How do I activate my connection?
  • Detach the SIM Card from the carrier card, along the groove.
  • Insert it into the handset as per handset user manual.
  • Put on the handset and wait for ethio mobile to appear on the screen.
  • Press 804 dial # to confirm when asked to dial