Welcome to telebirr customer support center

You can contact us for any inquiries, requests, suggestions & comments regarding telebirr service using our multiple channels.

Hi there!

How can we help?

Please reach us any of your support enquiries using one of the content channels listed here:
Contact Us

via telebirr customer service channels

  • You can raise your questions, suggestions or/and complaints through our toll free call center (127) or in person at our shops or through authorized agents or through other Ethio telecom channels.
  • Ethio telecom will receive your complaints and solves within reasonable period of time (maximum 3 days).
  • You shall immediately call our contact center and suspend your telebirr service in the event of any loss, and/or theft.
Contact us

Airtime Top up

How Customer use Mobile Money service?

  1. Request initiated from customer to cash in “X” amount of ETB
  2. Choose menu “Cash in”, then input:
    • Customer’s MSISDN,
    • Amount, and
    • Agent PIN
  3. Submit cash in request
  4. Moving funds between Customer MM Accounts and agent MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notification via SMS for both Customer and agent
  7. Customer gives cash to agent

  1. Request initiated from customer to cash out “X” amount of ETB from Agent
  2. Choose menu “Cash Out”, then input:
    • Agent’s MSISDN,
    • Amount,
    • Customer PIN
  3. Submit cash out request
  4. Moving funds between Customer MM Accounts and agent MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notification via SMS for both Customer and agent
  7. Agent gives cash to Customer

  1. Choose menu “Cash Out at ATM”, Then input:
    • Amount
    • Customer PIN
  2. Submit cash out request
  3. Receive SMS Notification (Voucher Code)
  4. Enter Voucher Code
  5. Submit Request
  6. Moving funds between Customer MM Accounts and Partner Bank Organization Account
  7. Apply Charging and Commission
  8. Deliver Transaction confirmation notification via SMS
  9. Give Cash to customer

  1. Choose menu “send money”, Then input:
    • Customer’s MSISDN,
    • Amount,
    • PIN
  2. Submit Transfer request
  3. Moving funds between sender and receiver Accounts
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notification via SMS for both Sender and receiver
  6. Transfer Money to receiver

  1. Choose Western Union channel
    • Recipient account(MSISDN)
    • Recipient KYC
  2. Request IMT transfer with recipient KYC
  3. Verify recipient Registered
  4. Notify recipient Register
  5. Recipient request to Register
  6. Confirmed recipient
  7. Confirm IMT
  8. Debit WU eMoney Account and credits Recipient s account
  9. Apply Charging and Commission
  10. Deliver Transaction confirmation notification via SMS
  11. Transfer Money to receiver

  1. Choose menu “Buy airtime”, Then input:
    • MNO name (optional)
    • MSISDN,
    • Amount,
    • PIN
  2. Submit buy airtime request
  3. Moving funds between Customer MM Accounts to MNO (Mobile network Operator) MM account
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notify via SMS

  1. Choose menu “pay bill”, Then input:
    • Short code of bill issuer,
    • Bill reference No.,
    • Amount,
    • Customer PIN
  2. Submit pay bill request
  3. Call Pay Bill API
  4. Moving funds between Customer MM account to Bill Issuer MM account
  5. Apply Charging and Commission
  6. Deliver Transaction confirmation notify via SMS

  1. Choose menu “Buy goods”, Then input:
    • Short Code/MSISDN of merchant,
    • Payment Amount
    • Customer PIN
  2. Submit buy goods request
  3. Moving funds between Customer MM account to Merchant MM account
  4. Apply Charging and Commission
  5. Deliver Transaction confirmation notify via SMS

  1. This service initiate via API or Web, load bulk task file, which includes info:
    • Payment Reason type
    • Customer MSISDN
    • Payment Amount
  2. Submit bulk payment request, specify a scheduled time for task
  3. Moving funds between organization MM account and customer MM account
  4. Apply Charging and Commission
  5. Deliver transaction confirmation notify via SMS for both customer and organization