PACKAGE Conversion

It enables customers to convert and fully utilize their existing free resources into either voice, Data, or SMS interchangeably based on their preferences.

  • The service is eligible for both residential and enterprise customers.
  • Prepaid, postpaid & hybrid customers are qualified for this services.
  • The SIM status must not be idle, barring, pre-deactivate, or deactivate.
  • All unlimited packages, M2M resources, data only resources and all enterprise benefits are not eligible for resource conversion service (including ethio telecom staff benefits)
  • Only weekly and monthly packages are eligible for resource conversion.
  • The resources which have the shortest expiry date will be first converted.
  • Minimum threshold is required for converted resource.
  • Minimum threshold for Voice = 5Min.
  • Minimum threshold for Data = 20 MB.
  • Minimum threshold for SMS= 20 SMS.
  • The customer could not be able to transfer the converted resource
  • Once the customer has converted the resources as a gift for others, it is impossible to reverse.
  • All weekly and monthly packages are eligible for resource conversion.
  • The validity date of the converted resource is driven from the original date of the package purchasing.
  • The converted resource is irreversible and cannot be converted more than one. For instance, converting voice into data, then the converted data into SMS is impossible.
  • The customer can convert the received weekly & monthly gift resource based on his/her preference.
  • Resource conversion is not possible for the unlimited package users.
  • Applicable through USSD, CRM, Mobile App and E- Care.
  • Customers can query to know his/her remaining balance
  • The final converted amount will be round up or round down based on the existing mathematical rules of numbering. (if >0.5 round up & 0.5> round down)
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Package Sharing

Package sharing service allows the customers to transfer full or some portion of their mobile service available resources (Voice, Data and SMS) to other customers (friends, families, relatives…)

  • The service is eligible for active Prepaid, Postpaid and Hybrid package subscribers.
  • Residential mobile prepaid/postpaid/hybrid customers are allowed to transfer resources to residential or enterprise mobile postpaid/prepaid/hybrid users.
  • The customer will be charged 20 cents per transaction to transfer resource (same with airtime transfer fee)
  • Enterprise mobile customer can receive the resource, but not able to transfer to others
  • The line of Ethio telecom employees (Postpaid line with benefits) will only be able to receive the resource but will not be able to transfer to other lines.
  • Customers with mobile plans which has equal or more than 24 hours/Daily validity period are eligible for this service.
  • The validity period of the shared resource will have the same validity as the original resource (the transferor resource validity period).

E.g., If a customer has a resource with a validity date of 1 Jan 2021 and share some of that package, the receiver resource will also expire on 1 Jan 2020

  • The system should allow for customers to transfer the donated resources.
  • Customers can access the service via USSD (ethiogebeta) and mobile app (My ethiotel app).
  • Unlimited package mobile service resource could not be transferred.
  • Fixed-line subscribers are unable to receive all transferred service types.
  • The transferred package cannot be reversed. A pop-up message will be displayed on the donor screen to confirm that MSISDN is correct before the send button is presented.
  • The life cycle status of the transferor and receiver service number must be active to transfer resource.
  • To share the resource, the sender should have enough balance or the minimum required balance from their donor line.
  • Customers can transfer the full amount of available resource on their service number to other customers.
  • When the recipient's service number status is barring, suspend, deactivate, and pre-deactivate the sender will receive pop up notification.
  • The customer can transfer the resources to the user multiple times until the maximum daily limits are reached.
  • Promotional and bonus resources are allowed to be transferred except for the M2M package and starter package (for new registration), as the package is intended to enhance the user experience.
  • Once the resource has been successfully transferred, both the sender and receiver will receive a confirmation SMS. The SMS will state the resource size, available balance now, expiry date and the donor customer’s mobile number.

Package

Minimum Daily Package SharingMaximum Daily Package Sharing
Voice 3 Minutes100 Minutes
Data30 MB1 GB
SMS5 SMS500 SMS