Value Added Services (VAS)

Subscribe for our variety of Value Added Services of your choice.

VoLTE Service
Welcome to the World of Crystal-Clear Communication. Experience Calls Like Never Before with our VoLTE Service!

VoLTE supported mobile models

1Samsung Galaxy Fold 5G
2Samsung Galaxy Z Flip 5
3Samsung Galaxy Z Flip 5 (8GB RAM + 512GB)
4Samsung Galaxy Z Fold 5
5Samsung Galaxy Z Fold 5 (12GB RAM + 1TB)
6Samsung Galaxy Z Fold 5 (12GB RAM + 512GB)
7Samsung Galaxy Z Flip 4 5G
8Samsung Galaxy Z Flip 4 (8GB RAM + 256GB)
9Samsung Galaxy Z Flip 4 (8GB RAM + 512GB)
10Samsung Galaxy Z Fold 4
11Samsung Galaxy Z Fold 4 (12GB RAM + 512GB)
12Samsung Galaxy Z Flip
13Samsung Galaxy A53 5G
14Samsung Galaxy A53 5G (8GB RAM + 128GB)
15Samsung Galaxy Z Flip 3
16Samsung Galaxy Z Fold 3
17Samsung Galaxy A54 5G
18Samsung Galaxy A54 5G (8GB RAM + 256GB)
19Samsung Galaxy A34 5G
20Samsung Galaxy A34 5G (8GB RAM + 128GB)
21Samsung Galaxy A34 5G (8GB RAM + 256GB)
22Samsung Galaxy A73 5G
23Samsung Galaxy A73 5G (8GB RAM + 256GB)
24Samsung Galaxy S21 5G (8GB RAM + 256GB)
25Samsung Galaxy S21 FE 5G
26Samsung Galaxy S21 FE 5G (8GB RAM + 256GB)
27Samsung Galaxy S21 Plus
28Samsung Galaxy S21 Plus 5G (8GB RAM + 256GB)
29Samsung Galaxy S21 Ultra
30Samsung Galaxy S21 Ultra 5G (12GB RAM + 128GB)
31Samsung Galaxy S21 Ultra 5G (16GB RAM + 512GB)
32Samsung Galaxy S22 5G
33Samsung Galaxy S22 5G (8GB RAM + 256GB)
34Samsung Galaxy S22 Plus 5G
35Samsung Galaxy S22 Plus 5G (8GB RAM + 256GB)
36Samsung Galaxy S22 Ultra 5G (12GB RAM + 512GB)
37Samsung Galaxy S22 Ultra 5G (8GB RAM + 128GB)
38Samsung Galaxy S23 5G
39Samsung Galaxy S23 Plus 5G
40Samsung Galaxy S23 Ultra 5G
41Samsung Galaxy S21
42Samsung Galaxy S21 FE (Snapdragon)
43Samsung Galaxy Note 20 5G
44Samsung Galaxy Note 20 Ultra 5G
45Samsung Galaxy-A52s-5G
46Samsung Galaxy-M52-5G AE TSSMMEA_13
47Samsung Galaxy A23 5G
48Samsung Galaxy A32 5G
49Samsung Galaxy A22 5G
50Samsung Galaxy A22e 5G
51Samsung Galaxy A33 5G
52Samsung Galaxy A33 5G (8GB RAM + 128GB)
53Samsung Galaxy A52 5G
54Samsung Galaxy A71 5G
55Samsung Galaxy A72 5G
56Samsung Galaxy S20 5G
57Samsung Galaxy S20 5G UW
58Samsung Galaxy S20 FE 5G
59Samsung Galaxy S20 Plus 5G
60Samsung Galaxy S20 Ultra 5G
61Samsung Galaxy A51 5G
62Samsung Galaxy Note 10 Plus 5G
63Samsung Galaxy S10 5G
64Samsung Galaxy A14 5G
65Samsung Galaxy A14 5G (6GB RAM + 128GB)
66Samsung Galaxy A14 5G (8GB RAM + 128GB)
67Samsung Galaxy A24 5G
68Samsung Galaxy A13 5G
69Samsung Galaxy M23 5G
70Samsung Galaxy M54 5G
71Samsung Galaxy M14 5G
1Apple A2402/Apple iPhone 12
2Apple A2403/Apple iPhone 12
3Apple A2404/Apple iPhone 12
4Apple A2398/Apple iPhone 12 Mini
5Apple A2399/Apple iPhone 12 Mini
6Apple A2400/Apple iPhone 12 Mini
7Apple A2341/Apple iPhone 12 PRO
8Apple A2406/Apple iPhone 12 PRO
9Apple A2407/Apple iPhone 12 PRO
10Apple A2408/Apple iPhone 12 PRO
11Apple A2342/Apple iPhone 12 PRO MAX
12Apple A2410/Apple iPhone 12 PRO MAX
13Apple A2411/Apple iPhone 12 PRO MAX
14Apple A2412/Apple iPhone 12 PRO MAX
15Apple A2482/Apple iPhone 13
16Apple A2631/Apple iPhone 13
17Apple A2633/Apple iPhone 13
18Apple A2634/Apple iPhone 13
19Apple A2635/Apple iPhone 13
20Apple A2629/Apple iPhone 13 Mini
21Apple A2626/Apple iPhone 13 Mini
22Apple A2628/Apple iPhone 13 Mini
23Apple A2481/Apple iPhone 13 Mini
24Apple A2630/Apple iPhone 13 Mini
25Apple A2483/Apple iPhone 13 PRO
26Apple A2636/Apple iPhone 13 PRO
27Apple A2638/Apple iPhone 13 PRO
28Apple A2639/Apple iPhone 13 PRO
29Apple A2640/Apple iPhone 13 PRO
30Apple A2484/Apple iPhone 13 PRO MAX
31Apple A2641/Apple iPhone 13 PRO MAX
32Apple A2643/Apple iPhone 13 PRO MAX
33Apple A2644/Apple iPhone 13 PRO MAX
34Apple A2645/Apple iPhone 13 PRO MAX
1Tecno Telecom CK9N/Camon 20 Premier 5G
2Tecno Telecom CK8N/Camon 20 PRO 5G
3Tecno Telecom CI7N/Camon 19 PRO 5G
4Tecno Telecom AD10/Phantom V Fold
5Tecno Telecom AD8/Phantom X2 5G
6Tecno Telecom AD8/Phantom X2 5G
1ZTE A7040/ZTE Blade A72/ZTE Blade V40 Smart
2ZTE 7540N/ZTE Blade A72 5G/ZTE Blade V40 Smart 5G
3ZTE 8040N/ZTE YH20 5G/ZTE YH20CX 5G
4ZTE 8040N/ZTE YH20 5G/ZTE YH20CX 5G
5ZTE A2022/ZTE A30/ZTE AXON 30
6ZTE 8030N/ZTE S30 SE 5G
7ZTE 7531N/ZTE A71S 5G
8ZTE A2020N3/ZTE Stage 5G
9ZTE A2021G/ZTE Axon 11 5G
10ZTE 8012N/ZTE BLADE 20 5G/ZTE Blade V2021 5G
11ZTE 9030N/ZTE S30 5G
12ZTE 8140N/ZTE Blade V41 Vita 5G
13ZTE A2023/ZTE Axon 40/ZTE Axon 40 PRO 5G
1Infinix X6815C/Zero 5G 2023
2Infinix X6820/Zero Ultra
3Infinix X666B/HOT 20 5G
4Infinix X6711/Infinix Note 30 5G
5Infinix X673/Note 12 PRO 5G
6Infinix X6710/Note 30 VIP
7Infinix X666/HOT 20 5G
8Infinix X6832/HOT 30 5G

FAQs for VoLTE Service

Q1: What is VoLTE?

▪VoLTE or Voice over LTE is a service that allows customers to make high-quality voice calls over 4G LTE network. Unlike traditional voice calls that use 2G or 3G networks, VoLTE utilizes the data network to transmit voice calls.

Q2: What is the difference between 4G and VoLTE?

▪4G provides high-speed data connectivity, VoLTE specifically focuses on improving the quality and efficiency of voice calls over an LTE network.

Q3: What are the benefits of VoLTE service?

▪VoLTE offers several advantages over traditional voice calls, including:

✓High-definition (HD) Voice and Video Quality

✓Faster Call Setup times:

✓The ability to use simultaneous voice and data services.

✓Improved battery life

Q4: Who can use VoLTE service?

▪It is available to all Mobile Postpaid, Prepaid and Hybrid customers, except for Data Only SIM customers.

Q5: What is the requirement to get VoLTE service?

▪To use VoLTE service, a customer should meet the following requirements:

✓Have VoLTE capable devices and 4G/5G SIM.

✓Ensure that the handset has been updated with the latest software from the handset manufacturer for VoLTE calls.

✓Need to be in a 4G/5G network.

✓Verify that the VoLTE voice calling feature on the smartphone is turned on.

Q6: Will every smartphone be able to use VoLTE service?

▪Not every smartphone will be able to use VoLTE (Voice over LTE) service. The VoLTE service can only be accessed by mobile devices having 4G/5G capabilities.

Q7: How do I know that my phone has VoLTE support?

▪You can check if your phone is VoLTE capable or not by checking Phone Settings: On some devices, you can check for VoLTE settings directly in the phone's settings menu. Here's a general guideline to locate the VoLTE settings:

✓Go to the "Settings" menu on your phone.

✓Look for the "Connections" or "Network & Internet" section.

✓Locate the "Mobile Networks" or "Cellular Networks" option.

✓Look for an option related to "VoLTE," "HD Calling," or "Enhanced 4G LTE Services. The presence of such an option suggests that your phone supports VoLTE.

Q8: Will VoLTE calls consume data?

▪No. VoLTE is a voice service and will not consume any data. Calls will be charged as per the existing normal call rates.

Q9: Do I need to have data bundles to make video calls on VoLTE?

▪No. Customers can make video calls on VoLTE without data resources. The video call will be charged as a normal call from airtime or package resource minutes.

Q10: What are the PAYGO tariffs for VoLTE Call?

▪For On-net VoLTE Voice call /Video call tariff:

✓Peak hour: Br. 0.50/minute

✓Off-Peak hour: Br. 0.35/minute

▪For Off-net VoLTE Voice call tariff:

✓Peak hour: Br. 0.75/minute

✓Off-Peak hour: Br. 0.75/minute

Q11: Does VoLTE require a separate subscription or plan?

▪VoLTE has no separate subscription or package plan; customers will call using airtime or minutes (voice package resource), and normal charges will apply.

Q12: Can customers use VoLTE internationally?

▪No. This service can be used only nationally (wherever LTE is available). However, a customer will be able to make regular calls on 3G and 2G as well.

Q13: How to activate VoLTE service in our device?

▪For Android Phones Enable VoLTE in Settings:

1.Go to the "Settings" menu.

2.Tap on "Connections" or "Network & Internet".

3.Select "Mobile Networks" or "Cellular Networks."

4.Depending on your device and Android version, you may find an option called "VoLTE," "HD Calling," or "Enhanced 4G LTE Services." Enable this option to activate VoLTE on your device.

▪For iOS (iPhone) Enable VoLTE in Settings:

1.Go to the "Settings" app.

2.Tap on "Cellular" or "Mobile Data."

3.Select "Cellular Data Options."

4.Tap on "Voice & Data."

5.Choose "LTE" or "Data Only" to enable VoLTE.

Q14: What happens if I move to an area with no LTE/5G coverage during a VoLTE call?

▪If the customer moves to an area with no LTE/5G coverage during a VoLTE call, the call may switch to a non-VoLTE connection (such as 3G or 2G) to maintain the call without interruption.

Q15: How will I know if I am on VoLTE service?

▪For Android users: The “HD/VoLTE” icon will be shown on the top bar of the screen.

▪For iOS users: There is no visual change. However, they can verify the VoLTE status through the settings under mobile data.

Q16: Is VoLTE available everywhere?

▪VoLTE is available in areas where there is LTE/5G coverage.

Q17: Does VoLTE work for both caller and receipt if only one has VoLTE?

▪If your mobile device supports VoLTE, you will be able to make and receive VoLTE voice calls when in 4G service regions, regardless of whether your caller or recipient is on VoLTE. However, to experience VoLTE Video calls, both parties must be on VoLTE service.

Q18: What are the phones that support VoLTE Service?

▪VoLTE Supported device List is attached with excel sheet.

Multimedia Message (MMS)

Share More than Words! It allows you to share personalized and memorable messages with friends, family, and with colleagues by messaging text, images, voice record, file, audio and video clips.

Tap *Settings*.
Tap *SIM cards & mobile networks*.
Under *SIM CARD SETTINGS*, Tap the desired SIM card.
Tap *Access Point Names*.
Tap *New APN*.
The *New Access Point* window opens.
Type MMS in *Name* field then tap *OK*.
Type in *APN* field then tap *OK*.
Do not type anything in field in *Proxy* field
Do not type anything in field in *Port* field
Type ethio in *Username* field then tap *OK*.
Type ethio in *Password* field then tap *OK*.
Type in *MMSC* field then tap *OK*.
Type 10.1725.226.163 in *MMSC Proxy* field then tap *OK*.
Type 7080 in *MMSC Port* field then tap *OK*.
Do not type anything in field *Authentication type*.
Type mms in *APN type* field then tap *OK*.
Choose IPv4 in *APN protocol* field then tap *OK*.
Choose IPv4 in *APN roaming protocol* field then tap *OK*.
Tap *More*.
Tap *Save*.

Who can use the service?

  • All ours postpaid, prepaid & hybrid customers.

How to activate the service?

  • No need to adjust your phone setting. All you have to do is open your mailbox and explore the next level of messaging.

What Else?

  • You can send multimedia messages for multiple contacts at a time.
  • Even if your phone is switched off, you can find MMS sent to you up to 48 hours.

Rich Messaging Service via Google Messaging

Share, Express, and Connect Seamlessly! Share photos, emoji, videos, audio clips, voice messages, Location just on your Google messaging App It make group chat and one to one chat easy.

How to Setup?

  1. Install “Google Messages’’ app from google play store.
  2. Enter your Gmail account & allow the app as a default messaging app.
  3. Go to profile and choose ‘’Messages settings.’’
  4. Choose ‘’General’’
  5. Choose ‘’RCS Chats’’
  6. Click ‘’Verify Your Number’’
  7. Add your phone number.

Multi Number

It is a service which enable customers to access more than one number in a single SIM.

The offer has one primary/master number that contains customer profile and resource with different attached secondary numbers.

1 Master number with up to 4 secondary numbers


  • Subscription for Master Number– 30 Birr

               Replacement—15 Birr

  • Subscription for Secondary Numbers—12 Birr per each

               Replacement— Free

  • Monthly rent for postpaid secondary numbers will be free.


  • You can subscribe for the service with your existing number or subscribe for the new one.
  • The Master number is the only number allowed to buy packages and the other secondary numbers can’t buy but share it from the primary number.

Multi Number Service Management Access Code

  Description USSD Code
  To switching secondary service numberDial to *136*2#
 Use/insert code 1/2/3/4) as per your preference
 Or Dial to *136#2519XXXXXXXX
  To restrict incoming call on a specific service numberDial to *135#
  To cancel the restriction from restricted service numberDial to *135*
  To display/see all service number on screenDial to *138*0#

  • All residential and enterprise prepaid, postpaid, and hybrid active numbers/ customers are eligible to subscribe the Multi Number service.
  • Service numbers which are using multi-SIM service, Users of a group service such as CUG, Friend & Family package and Share me are not eligible to subscribe the multi number service.
  • Only a maximum of 4 secondary numbers are allowed and all secondary numbers can share the same offer and account with the primary SIM number.
  • The secondary number lifecycle will have the same as of the primary number lifecycle.

E.g, o If the primary number is barred due to the insufficient balance or in any case, all the secondary numbers will be barred too. When the subscriber recharges the primary number, the primary number status will change to active, and all the related secondary numbers also automatically change to active status.

  • The provision of secondary numbers based on the payment mode of the master number. mixed payment mode with one multi number category not allowed. E.g: If the primary number is prepaid, all secondary numbers should be prepaid as well.
  • All resources will be available only on the primary/master number, and all the secondary numbers will be able to share any available offer/resource with the Primary number account.
  • For the time being The main functionality of the secondary numbers will be making and receiving calls, sending, and receiving SMS, Internet usage, receive gift from third parity, access/use call waiting, and call diverting. The services will be added soon.
  • After sales services such as transfer of ownership, change of payment mode, and joining group services such as Multi-SIM, CUG and friend & family group is not allowed for those subscribed Multi-Number service.
  • For the time being, telebirr registration, CRBT registration, package purchase, package transfer/conversion, Asham tele, My ethio app and Chabot registration, and other related services are not available through secondary numbers.
  • If the primary number/SIM card is lost and the customer requests suspension, all secondary SIM cards will be suspended; if the customer requests for activation, all secondary SIM cards also become active.

Magic Voice and Background


It is a service enabling customers to change their voice into different voice sounds and add different background music while speaking to their friends or families.

  • Magic voice allows the customer to change their voice over a phone call. They can sound like a baby, an old man/woman, a cartoon character, or the opposite of themselves.
  • Background Music Service (BGM) is a fun-based service that allows a mobile caller to add a background music automatically and lets them speak to their friends or families with the selected background music playing.

Current Available Music Voice and BGM contents

  • Queen Voice
  • King-Voice
  • Carton-Voice
  • Traffic Ambiance
  • Birthday Ambiance
  • Football Ambiance

NB: Additional tone contents will be added on demand basis

Daily Magic Voice

2 Birr

Weekly Magic Voice

10 Birr

Monthly Magic Voice

15 Birr

    • The service is available for all prepaid, postpaid and hybrid mobile users.
    • The service does not apply for calls made to roaming service subscribers.
    • The service works for local calls made from mobile to mobile/Fixed/CDMA services.
    • To use the service customers shall register for the service first. After registration, the caller shall dial “604Receiver Mobile Number”. Eg: 60409********
    • The voice charging shall start after 25 seconds (i.e. there will not be any charging for the 25 seconds within the call). The receivers would not be charged any tariff.
    • Subscription and un-subscription for the service is free.
    • User can select the Voice or Background music from pre-recorded voice or music. There is no charge while user browse and select a magic or background from the catalogue when the caller uses the service by selecting Magic voice or Background music.

Life Cycle of the Services

    • If customer do not have enough balance to pay the daily or weekly or monthly service subscribed after normal service time, subscriber will enter Grace period (7 days) while using the service and system shall wait till, they have the required balance to charge. With this stage they can access the 604 IVR and use the default voice changer.
    • If the customer does not have balance within the 7 days of the grace period, they will enter the suspension period (60 days) where they cannot use the service at all, and service suspended.
    • At last, if the customer did not pay within the suspension period, they will be automatically terminated from the service.
    • If customers fail to pay monthly rental fee, the system will let them use the weekly package to enable user can access the service for 7 days’ and minimize the user experience impact. This shall be applied in case the charging is failed for weekly service as well.

It is the service in which text message displayed on a mobile screen during a call. It allows the user to create content and share it on callers’ phone screen while they receive a call from or make a call to other before it is answered.

It can be used to express oneself, emotions or mood.

How to Subscribe?


Send 1 to 623 for Daily Package

Send 2 to 623 for Weekly Package


Dial *623# and follow the prompt


Service Charge

Subscription and Signature Updating Tariff: - Free

Daily Package Fee = 1 Birr

Weekly Package Fee = 4 Birr


Terms and Conditions
  • The service is available for mobile postpaid, prepaid and hybrid subscribers which are at active status.
  • The Call Signature can be provided and displayed for both by calling or called party.
  • The service is applicable for Local on-net calls and services only.
  • Customer will get the default call signature text after subscribing to the service but they can change the default by simply send new status content to a 623.
  • If system charges weekly rental fee failed, system will try to charge daily price to give use 1-day effective time to enable use can use the service for 1 day and minimize the user experience impact. This shall be notified for customers during the service information delivery.
  • Customer can reject/block to not receive or view call signature service for specific or all numbers. They call as well resume whenever they desired to view.
  • Customer cannot make sensitive or abusive words as their signature for the service and system will block any setting of such words automatically and aware user not to make such words.
  • Customer can send HELP to 623 to request all needed service information’s of the service.
  • Customer can unsubscribe the service via SMS and USSD channels.

By using beep call service, you can make a missed call even if you have insufficient balance or barred status which you will receive SMS notification through 710 when you successfully send it.  

Terms and Conditions

  • The service is available for all active with insufficient/zero balance and barred prepaid mobile users. Barred postpaid mobile users can also get the service with free of charge.
  • All prepaid, postpaid & hybrid mobile customers can receive beep call service.
  • The service applies for local calls only.
  • The allowed maximum daily limits for using the services is 8 times per day for a single mobile number.

Make a group call with up to five people at a time and manage your quick business with people in different locations.

How to make mobile conference calls

      • Make your first call
      • Wait for your receiver to reply
      • Place the current call on hold and tap “add call” to make the second call
      • Dial the other number and wait for the answer
      • Choose the option “conference” or “Merge call”, now you are in conference with both parties.
      • To add more people to the conference, repeat step 3 to 5


    • You will be charged with normal voice call tariff for the multiple calls you have made.

  • Request others to call you back for free whenever your mobile airtime is out of balance.
  • Insert *807*recipient’s mobile number# then press dial key to get the service.


  • It enables you to get connected 24/7 even when your mobile balance is zero.
  • You can ask as many Call Me Back requests as needed 5 times per day.


  • Call Me Back request is free

Send some portion of your mobile airtime to your beloved ones or your own secondary account.

Insert *806*mobile number*amount to be transferred# and press dial key to use the service.

Benefits & features of the service

  • Allows you to transfer/share airtime for those in need of mobile airtime credits for immediate use.
  • The transfer is between prepaid mobile accounts only
  • The receiver should be in an active state to successfully receive a transferred balance
  • A person can transfer a minimum of ETB 1 and maximum of ETB 1,000.
  • Price per each successful transfer ETB 0.20

CRBT with NEW features

CRBT has been redesigned with new and exciting features considering your needs. Subscribe and entertain both yourself and your callers.

Service Types

Normal CRBT (for your callers)

Calling CRBT (when you make call)

To subscribe to the service:

Benefits & features of the service

  • Gives you a unique identity & turn the wait for an answer into an entertaining, social, and informative experience
  • Different tones for your loved ones
  • You can also assign CRBTs for a specific time segment, such as morning CRBT, Holyday CRBT, Valentine’s Day CRBT, etc.
  • Traditional, Modern & religious tunes.

You can send tones as a gift for others and copy the one you liked by listening it from others

Service fee

  • Monthly Rent: 5 Birr
  • Tone Purchase: 5 Birr

To choose tones & manage the service

Commands for Basic Operations to be sent via 822 SMS

Item no.


Normal CRBT

Calling CRBT


Subscribe for the service




To purchase a CRBT




To Set a CRBT

SN Tone code

SC Tone code


Express Copy (to copy CRBTs you heard from other users)

Dial the person back and press (*) before they answer



To send CRBT gift for your loved ones

G CRBT code Receiver’s phone number

e.g: G 123456 09XXXXXXXX


Gift accept

ga Code no


Gift reject

gr Code no





Querying CRBT from subscriber personal library



Query personal settings



To delete CRBT setting

DC Tone code

DC1 Tone code


Deactivating the service temporarily




Activating the service




Unsubscribe the service




Terms and Conditions

  • All prepaid, postpaid & hybrid customer can subscribe for the service at any time.
  • Customers can register both for normal and calling CRBT service at any time.
  • Customers can buy CRBT by calling 822, dialing *822# and visiting
  • CRBT customers can send tone to non-CRBT customer on the condition of paying the monthly rental fee during the presented time. The non-CRBT customer informed by SMS to be subscribed for the service within one hour and after registration it can get the presented tone.
  • CRBT Customers can also send tone as a gift to CRBT single user or to multiple users at a time paying for the tone.
  • CRBT customers can make other users’ tone during a call by calling back to the phone they heard the music and press star (*) before the call is answered, then send the identification number they received through SMS to 822. But the main customer can turn off the coping permission.·         The default tone cannot be copied, only CRBTs that are bought and used by the user can be copied by another user.
  • The service will be activated for the customer with one free default tone and users can set new dedicated CRBTs.
  • Customers will have their own personal library where they can store their purchased CRBTs (Up to 20 tones) and can delete any tones.
  • Customers can deactivate for temporary & reactivate anytime without losing their purchased CRBT tones in their personal library.
  • Customers will enter grace state in which only default tone heard if they do not have sufficient balance in every month and will be in suspension state if the monthly rent is not paid after 7 days. Cancellation will be followed if the customer fails to pay the monthly rent for 15 days.  
  • Customers can cancel the service at any time as per their request and they will be treated as new subscribers for returning to subscription.

The service helps you get important messages if you are out of reach, not in a suitable position to answer, your phone is off, out of network coverage or when your phone is busy.









Notification SMS from 824


Announcements during voice message retrieval



The service notifies you via SMS when the person you have been trying to call was unreachable – “out of coverage or phone turned/switched off” becomes available to the network.

How to use the service:

  • The service is already activated by default to all our mobile subscribers and can be activated or deactivated by using SMS and USSD channels.

Activation & deactivation

  • To deactivate send D1 to 824
  • To re-activate send A1 to 824


  • No more unnecessary calls when the person you want to talk to is unreachable
  • Let you know when to attempt the failed calls
  • Increase productive by notifying business men when the person you have been calling is available.

Service Tariff

  • All our mobile subscribers can get the service without any subscription and monthly fee.
  • SMS notification is free.

  • The service will notify you by SMS about who called you while your phone was switched off or out of reach.
  • Using the service, you will still receive all your missed calls even if you are out of service area coverage or when your mobile runs out of battery.



  • You will get notification for all your missed calls
  • Helps you to receive SMS notification which enables you to know who called you while your phone was switched off or when you were out of network coverage.

Service Tariff

  • The service is FREE for all mobile subscribers.

How to use the service

  • By default, this service is activated for all our mobile customers

Deactivation and Reactivation

  • To deactivate send D2 to 824.
  • To activate send A2 to 824.



You will not miss important calls while you are handling other calls.

  • You can activate or deactivate Call Waiting feature from your phone.


The service is free and can be activated on most mobile phones

  • This service allows you to forward your mobile incoming calls to another phone.
  • You can activate and deactivate the feature using your telephone.
  • You can forward your call (or divert calls) under the following condition:

                    - If busy

                    - If out of reach

                    - If not answered

                    - For all calls


  • Useful when user is out of reach
  • User can not miss important calls and can always get into contact with anybody


  1. How do I activate call divert on my phone?
  • After encoding *21* enter the service number to be diverted # dial
  • When unconditional call: **21* enter the service number to be diverted # dial.
  • When no Answer call: **61* enter the service number to be diverted # dial.
  • When Unreachable call: **62* enter the service number to be diverted # dial
  • When Busy call:  **67* enter the service number to be diverted # dial
  1. Will I be charged for using call divert service?

Yes: The person who is diverting the call to a third party will pay the call diverting fee from his Phone to the third party. And all prices are VAT Inclusive.

    Activation fee: Free

    Usage fee: Divert from fixed line to mobile phone

  • Peak hour 50 cents/minute
  • Off peak hour 35 cents/minute

   Divert to Fixed line from fixed line

  • Within town 23 cents/six minutes
  • Outside town
    • Peak hour 46 cents/minute
    • Off peak hour 29 cents/minute   
  1. How do I cancel call divert?
  • #21# Dial
  • ##21# Dial
  • ##61# Dial
  • ##62# Dial
  • ##67# Dial
  • to Cancel all Call Forwarding Dial ##002#
  1. Can I still make outgoing calls while call divert is active?
  • Yes, you can make outgoing calls while call divert is active
  1. Can I divert calls when my phone is switched off?
  • Yes, **62* enter the service number to be diverted # dial
  1. Will I receive a notification when a call is diverted to another number?                                                                                                                                                   you will get a pop-up message notification for a successful call divert registration/subscription. . 
  1. How long does it take for call divert to become active?
  • It doesn’t take any time, its activated instantly
  1. What happens if the number I am diverting calls to is busy or unreachable?
  • The notification aligned with its status is played/addressed
  1. Can I divert calls to multiple numbers?
    • When unconditional call: **21* enter the service number to be diverted # dial.
    • When no Answer call: **61* enter the service number to be diverted # dial.
    • When Unreachable call: **62* enter the service number to be diverted # dial
    • When Busy call:  **67* enter the service number to be diverted # dial

  • Service Description

    Are easy to remember and easy to dial. These numbers are classified into four categories; Platinum, Gold, Silver and Bronze.







    3,500 Birr



    2,000 Birr



    1,000 Birr



    500 Birr

                How to Subscribe

    At the nearby Ethio shops; as both residential & enterprise.

Whenever you have a plan to go abroad or want to keep your mobile or fixed line number without using it for a long period of time, you can subscribe for KEEP MY NUMBER SERVICE and reuse your phone number.

You can keep your number for up to 5 years.

Service Charge Br. 109 per year

To get the service please visit the nearest Ethio telecom shop.