1. The Agreement
• This Agreement sets out the complete Terms and Conditions (hereinafter called "These Terms and Conditions") which shall be applicable to the Device Financing service.

• These terms and conditions, as well as any related amendments or changes, will become effective once the customer has read and accepted them (by clicking on the option to accept).

2. Definitions
In these Terms and Conditions, the following words and expressions bear the following meanings:

• "Ethio telecom" means a licensed payment instrument issuer who is agreed to provide device financing services to its telebirr customers.

• "telebirr" means trade name of Ethio telecom mobile money service used to access financial services such as to store, send, receive money, micro insurance, pension, and micro saving services using their mobile phones.

• "telebirr Account" means your mobile money store of value, which is the record kept by Ethio Telecom of the amount of E-Money you have in the telebirr System from time to time.
• "Device Financing" means financial service provided by Ethio telecom and enables telebirr customers to access different devices with credit modality through telebirr and other Ethio telecom channels in accordance with the terms and conditions set forth below.

• "Customer" means any individual who subscribe Device financing.

• "E-Money" means the electronic monetary value depicted in customers telebirr Account representing an equal amount of cash.

• "You" or "your" means the individual customer and includes the personal representatives of the individual.

• "We," "our," and "us," means Ethio telecom.

• "Transaction Fees" means the fee that includes the Facilitation Fee, access fee, Penalty and any other fees and charges payable for the use of Device financing service.

• "Facilitation fee" means the amount of fee paid by customers for the processing of Device financing services to be collected via telebirr by ethio telecom.

• "Penalty fee" means the fee which the customers will be charged if they fail to honor their commitments on time.

• "Due date" means the time marked as on time (active credit period).

• "Bad debit" means any credit amount not collected as per the repayment schedule and overdue for one or more days.
"Words importing the singular meaning where the context so admits include the plural meaning and vice versa.

• "The word “individual" shall include both the masculine and the feminine gender.

• Before applying to use Device financing service you should carefully read and understand these Terms and Conditions which will govern the use and operation of Device Financing Account.

• If you do not agree with these Terms and Conditions, please click "Cancel" on the Menu.

• You will be deemed to have read, understood, and accepted these Terms and Conditions:

o ✔ Upon clicking on the "Agree" option on the Menu requesting you to confirm that you have read, understood, and agreed to abide with these Terms and Conditions; and/or by using or continuing to use and operate Device Financing Service.

• You acknowledge and accept the Device financing service only electronically and you agree to do business with Ethio telecom and to operate the Device financing service only by electronic means via telebirr system.

• The terms and conditions may be modified or changed at any time by Ethio telecom and will be binding on the customer from the date they are published on the telebirr App, portal, or website.
From the time it is accepted electronically, these terms and conditions become a legally binding agreement between you and us. You are not allowed to transfer any of your rights or obligations under this agreement to anyone else.

• The customer agrees to use the Device financing for legitimate purposes;

3. Activation for Device Financing Service
To activate Device financing service with Ethio telecom, you must be at least:

• Able to read, understand and accept these terms and conditions.
• 18-year-old and Above.

• Have an Ethio telecom active SIM card.

• Active user of telebirr and Ethio telecom products such as Data/Voice/SMS.

• Stay on network for Five years after registered for SIM card and six months after use of telebirr service.

• To activate the Device financing service, customers shall use telebirr superapp.

4. Eligibility Criteria to Get Device Financing Service
• A customer's borrowing capacity is determined by his or her 6-month telebirr transaction and telecom usage prior to the date of the Device financing service request. The telebirr transactions listed below are used to determine a customer's creditworthiness.
Purchase airtime

o Packages purchase

o Buy goods/service

o Pay bills

o Bulk disbursement

o Receive Remittance

o Ticket purchase

o Fundraising payment

o Cash in & Out

o Send money

o Loan repayment

o Saving

o Telecom usage like Voice, Data and SMS etc.
5. Credit Amount and Fees.
• You can buy any devices between the minimum and maximum price permitted.

• You should repay your previous credit first to get another credit.

• You can pay your credit partially or fully;

• After the due date, you will be charged a penalty fee of 0.5% per day upon repayment. It is capped at 3%.

• After the due date, the lender will take the outstanding credit amount from your e-money account automatically if you do not repay on time.

• Credit repayment due date will be 6-Months and 12-Months from the date of taking the loan, depending on the type of credit.

• If you repay your 3-Months credit within the due date, you will be charged a facilitation fee of 3% on day one. The payment will be settled every month

• If you repay your 6-Months credit within the due date, you will be charged a facilitation fee of 20% on day one. The payment will be settled every month

• If you repay your 12-Months credit within the due date, you will be charged a facilitation fee of 25% on day one. The payment will be settled every month.

6. Governing Law
• The laws of the Federal Democratic Republic of Ethiopia, the directives of the National Bank of Ethiopia, as well as the relevant procedures of Ethio telecom shall govern these Terms and Conditions
7. Queries.
• For any question related to services, process, terms & conditions of individual Device Financing service, you can get through telebirr Customer contact Centre (by dialing 127).

8. Termination
• We shall be entitled to suspend or terminate this agreement wholly or partially due to your abuse, misuse, or fraud of any of the micro saving and loan services with or without prior notice to you. Any termination of this contract in completely or in part may not affect any accrued rights and obligations of either party.

9. Complaints
• Complaints may be made in person, in writing, by post, fax, email or by telephone. Ethio telecom will take all measures within its means to resolve your complaints within a reasonable time. If You are dissatisfied with the response, you can escalate the matter to National Bank of Ethiopia sequentially.

10. Dispute Resolution
• Any dispute arising out of or in connection with this Agreement that is not resolved as per Clause 9 above shall be referred to Federal court of Ethiopia having jurisdiction over the case

11. Lien
• We shall have a general lien over all your property/assets in its possession in the event that you owe any money to us including but not limited to cash, goods, securities or valuables deposited for safe custody as security, cheques presented, bills and any other movable or immovable property. Where you are indebted to us in circumstances giving us a right of set off, all property held under lien shall be deemed to be held as security for the debt
12. Set-Off
• We may, upon notice, combine/consolidate your telebirr Account with any of your other accounts held in us, whether current, loan, savings, deposit, term deposit, joint or any other type and thereafter set off any amount held to your credit against any indebtedness you owe to us.

13. Disclaimer
• Your PIN must be kept secret and not accessible to anyone other than you. The consequences of disclosing the PIN, unauthorized use of the telebirr account, cell phone, or SIM card, failing to report loss or theft, or not regularly changing your pin are solely your responsibility.